Any Questions?

Yes, we ask and recommend that you book in advance of your session as places in the soft play sessions can get filled up very quickly. If you arrive on the day there are no guarantees that you will be able to secure a place, especially on the weekends when Tinytowne could be very busy. To avoid disappointment we ask you to book in advance.

We understand that sometimes things can come up and you may end up being a little late to your session so if you arrive past the start of your session and want to still go in and play, that is absolutely fine. However, your session will still end at the time that it would have originally ended. This is because we have to sanitise and prepare the soft play for the next session very soon after.

We do always recommend that you book online to secure your place at Tinytowne. If you have not had a chance to prebook we will show you a link to our website to enable you to book and pay online at the time if we have spaces left. We allow up to limited children per session to ensure children have the best experience in Tinytowne. We are cashless and therefore we only accept the bookings and payments to be made through our website.

If you have any questions about discounts please get in touch by sending an email to [email protected]

Everyone who enters our play centre takes a space and we want to ensure that Tinytowne has enough room for everyone to have the best experience. We do not believe in over crowded soft play and think it is important for both adults and children to get the most out of their visit.

Sometimes things go walk-about. If you feel that you are missing one of your belongings and may have been left it behind at Tinytowne, please (contact number) or email [email protected]  and we will do what we can to help you in your search. We record any lost property at the end of each and every session.

Yes, we provide a range of hot and cold drinks and food, and with the introduction of our fabulous new children’s menu, there is something for everyone.

In case of an emergency, our staff are trained in Paediatric First aid and are well equipped to deal with an unwell child or more serious incident. If an incident occurs, inform the staff as quickly as possible so we can get you the best care possible.

We offer some fantastic party deals that will make your little ones birthday a day to remember, if you are looking to book or enquire about a party, email [email protected] for more information.

Yes, you are asked to stay in the soft play with your child to ensure that they are happy, safe and having a brilliant time. We ask that at least one adult is present with the child at all times for the duration of their session in the soft play. We will be happy to help you order drinks and even deliver them so you can relax and stay with your little one.

Yes, we have very good free WIFI and handy charging stations within Tinytowne. Our staff are on hand and happy to help if you need help.

No, we do not allow outside food as we have allergen rules we abide to. We have a spectacular café catering for both children and adults. Our Children’s menu changes seasonally and you can even order your food to be ready for hungry tummies at the end of soft play!

Scooters are a great way for your kids to get around, however we do not allow scooters In Tinytowne or the main cafe seating areas. This is because we also have a busy café and hot drinks and scooters could be dangerous. We must also consider other guests who may not be there for the soft play. All bikes and scooters must be placed in the buggy park, where they will be kept safe and dry.

Please bring any personal items you may need for your child or baby such as nappies, wipes and nappy sacks. Food and drink for children from 8 months can be purchased at the café. We offer seasonal organic options and focus on healthy nutritious food.

Tinytowne Kid & Cafe

Get ready to embark on an unforgettable journey of imagination and exploration at our place. We can’t wait to welcome you to our whimsical wonderland!